General Information

Metin2Club takes the security of your game accounts very seriously. For this, we have gather some important tips together to inform and help you guard against the possibility of you becoming a victim of account theft or other fraud methods. Should this happen, you can also read what you can do about it here.

Account info sharing

Account info sharing means that you allow others to play on your account, or that you play on the accounts of others. Even if you trust the person, you are taking a risk by passing your account details on. You can only be certain of full security if you completely avoid account sharing in any form.

You should also be aware that players that share their accounts, they are breaking our terms and conditions for use. A player, whose account is used by more than one person, will receive a caution and will no longer receive any support services. In the event of lost game items and characters this means that account sharers have no entitlement to reimbursement.

Fraud sites and phishing mails

Many internet sites or emails advertise free Dragon Coins, fast leveling, free items, GM rights, hacks etc.

Only enter your Metin2Club account data on the official website: https://metin2.club

Malicious software (Malware/Keyloggers)

Do not download any programs and do not surf on any suspicious sites which offer you advantages in game.

Often, these programs contain keyloggers, which note and forward everything that you type – including your account details. Make use of current anti-virus software and keep your system updated. You can find more information below.

False Game Master

Some players pretend to be GMs, technicians etc. and try to tell you that there is an error with your account. Or they may promise you various things, so that you tell them your account details.

Metin2Club team members will never ask you for your password and account details – whether GM, technician, developer or otherwise from the Metin2Club team.

If anyone ask for such details, please report it as soon as possible and do not pass on the requested data to this person, even if they threaten that your account will be banned if you do not do it. Such threats are always a bluff.

Email password/messenger

Please do not pass on your email or messenger account details either. If someone has your email password, it can be quite easy for them to take over your account.

We would urgently recommend that you use a unique password for Metin2Club, which you do not use anywhere else.


Protection

To protect your account from harm, it is important that your computer be in safe. You can find a list of our recommendations for optimal protection here, which we recommend you implement on a regular basis.

Make sure that your operation system is updated to the latest version

To do this, check the following website: http://windowsupdate.microsoft.com

Update your browser to the latest version.

We cannot guarantee that Internet Explorer fully supported by our site.

Here are some links for updating the most-popular browsers:
Chrome
Firefox
Opera
Safari

Make sure that your browser's plug-ins and applications are all up-to-date.

The most popular plug-ins are Adobe Reader, Java and Flash Player.

The most popular messenger services are ICQ, Yahoo Messenger and Skype.

Use anti-virus software

Here is a list of the most popular anti-virus software:
http://www.avira.com/en/avira-free-antivirus
http://www.avast.com/en-us/index
http://free.avg.com/us-en/homepage
http://www.eset.com/
http://usa.kaspersky.com/
http://www.mcafee.com/us/
http://www.pandasecurity.com/usa/
http://www.symantec.com/


Warning, fraudsters!

There are some tricks that fraudsters attempt in order to gain access to your account. Here are some fraud methods that have appeared in Metin2Club so far.
However, stay wary! Fraudsters are constantly coming up with new ways to persuade players to give them access to their accounts. So always remember, never give anyone your account details, for whatever reason.

False team members (team fake)

These are connect for a large amount of account thefts in Metin2Club. They select particular nicknames, that are similar to the nicknames of our team members (with small additions such as 'administrator', 'GM-XY', 'Support-XY' or '|GM|') and attempt to obtain players details by using predefined falsehoods.

In these situations, it is important to know how a real GM acts and how you can recognise them.

Identifying features of a GM:
- A GM will always be level 250.
- A GM always has their nickname in square brackets ( [...] ) and the content within the brackets can vary, but is often one of the following: [GM], [GA] or [CoMa]
- If a GM writes to you, whisper window of this conversation should have GM-icon.

- A GM will never under any circumstances ask for your account details.
- A GM can also be recognized by the GM-sign above their head.

Level assists / quest help

There are also supposedly 'nice' players, who will offer you or request your help on difficult quests or just want to level you up. They will say that they need your account details/items to do this.

We recommend that you remain wary in such situations, as these players can take control of your account in this way.

Exchange of valuable items

Please be careful when exchanging expensive equipment items or other items!

These items are often stolen when players are still new to the game and are unaware of the potential theft risks. Always request a same-value offer when exchanging these items, otherwise you may never see your item again.

Cloning of items

Also be wary if a player offers to clone an item for you. Do not give away your equipment frivolously, otherwise you will lose it.

Spreading telephone numbers that charge high prices

In rare cases, fraudsters will attempt to spread 0900 numbers, which always charge for a connection. They will promise you that you will receive free Dragon Coins if you stay on the line for a few minutes.

Immense costs can be charged for such a phone call - we recommend that you never ring telephone numbers given to you by a stranger.

Spreading hacks

The use of programmes that affect and give you an unfair advantage in the game are forbidden and the punishment for using such programmes is a permanent ban. On top of this, there is a high likelihood that a keylogger or other harmful files are also hidden within the hack, which could then access your data or otherwise harm you.

To help protect against this: never accept such offers and under any circumstance, do not download such programmes - no matter how tantalizing they might seem.


You should notice that you no longer are able to log into your account, or notice activity on your account even though you were not online, follow these steps:

1. Immediately change your password on https://metin2.club
2. If you no longer have access to your account, contact Metin2Club Support immediately. They can be contacted at https://metin2.club/support/
3. Give the support team all necessary information as soon as they ask for it.
4. Working on cases like this can take a some time. Please be patient and wait for the Support team's instructions.
5. Try to find out how it was possible for you to lose your account. Please carry out the counter measures, so that a further theft of your account is no longer possible.

How do I take a screenshot?

1. Press the Print Screen button (or Print Scrn / Prt Scr) on your keyboard whilst you are in the game.
2. Your screenshot will be saved in the installation directory for Metin2Club in the 'Screenshots' folder.
3. If necessary, you can then upload the screenshot onto an external and free image hosting site. For this, you can use Pic-Upload (http://prnt.sc/ http://puush.me/) or a different image host of your choosing.
4. If you have uploaded the screenshot, copy the link and send it to us.
5. You can also upload the screenshot directly in the Support system, provided it is no larger than 1024 KB.

Unusual password

Select your password so that it contains nothing specific to you. Bad passwords contain birth dates, names, places, hobbies etc. - avoid them!

Report it!

If you discover a fraudulent site or meet someone who asks for your account details report them immediately to http://forum.metin2.club and post it in report section.